1. Order Processing Time
• All orders will be processed and arranged for shipment within 1 business day (weekends and holidays are postponed).
• Cut-off time: Orders paid before 3:00 p.m. Eastern Time on weekdays will be processed on the same day; orders paid after that will be processed the next day.
2. Delivery Time and Methods
• Contiguous United States (48 states):
• Standard delivery: 2 business days (UPS/FedEx, etc.).
• Remote areas (such as Alaska, Hawaii): 3 - 5 business days.
• Major cities in Canada:
• Standard delivery: 2 business days (FedEx/Canada Post/Purolator, etc.).
• Remote areas (such as Yukon, Nunavut): 3 - 7 business days.
3. Shipping Fee Standards
• Within the United States:
• Free shipping for orders over $19.
• Within Canada:
• Free shipping for orders over $19.
4. Logistics Delays and Force Majeure
• Extreme weather, customs inspections, holiday peaks, etc. may cause delays. No compensation will be provided, but you can contact customer service for inquiries.
• If the package is lost or damaged, please feedback within 48 hours after signing and provide evidence. We will assist with claims or re - shipments.
5. Delivery Restrictions
• Only deliver to valid addresses in the United States and Canada. Post Office Boxes (PO Box) are not covered.
• The recipient must ensure the accuracy of the address. If the package is returned due to an incorrect/incomplete address, the customer will bear the secondary shipping cost.
6. Tariffs and Import Duties
• For US customers: No additional tariffs (shipped within the country).
• For Canadian customers: No additional tariffs (shipped within the country).
7. Order Tracking
• After shipment, a tracking link ([logistics company link]) will be sent via email, supporting real - time querying.
8. Returns and Refunds
• Returns can be applied for within 7 days after signing. The product must be unused and the packaging intact.
• The return shipping cost is borne by the customer. The refund will be processed within 3 business days after the receipt is confirmed.
9. Contact Us
• Real - time customer service: Chat icon at the bottom right of the website.
5 reviews for DUDE Wipes – Flushable Wipes – 144 Wipes – Unscented Extra-Large Adult Wet Wipes – Vitamin-E & Aloe for at-Home Use – Septic and Sewer Safe, 48 Count (Pack of 3)