- Detail
Brand Biolage Item Form Gel Material Feature Plant Based Hair Type Dry, Damaged Product Benefits This deep hair conditioner intensely conditions very thick, coarse, dry hair for lasting moisture and frizz control 
Shampoo
Gently cleanses and moisturizes very dry, thick, coarse hair leaving it extremely moisturized, soft and shiny.
Conditioning Balm
Intensely conditions very dry, thick, coarse hair leaving hair hydrated and healthy-looking.
Deep Treatment
Delivers intense conditioning and restores manageability to very dry hair.Leave-In Cream
Penetrates the deepest levels of the hair fiber for hours of moisture and frizz control.
Commitment to Sustainability
From formulas to packaging, all of our products are produced through responsible manufacturing and green science.Sensorial Experiences
Iconic uplifting fragrances act as a meaningful emotional trigger that represents a moment of small indulgence, escape and revitalization.
Innovation in Conditioning
Biolage was the first brand to introduce a silicone-free conditioning balm and the first to teach stylists the benefits of reverse washing.Cruelty Free
All Biolage products are now officially cruelty-free. The brand has been given the Leaping Bunny stamp of approval by Cruelty Free International.
1. Order Processing Time
• All orders will be processed and arranged for shipment within 1 business day (weekends and holidays are postponed).
• Cut-off time: Orders paid before 3:00 p.m. Eastern Time on weekdays will be processed on the same day; orders paid after that will be processed the next day.
2. Delivery Time and Methods
• Contiguous United States (48 states):
• Standard delivery: 2 business days (UPS/FedEx, etc.).
• Remote areas (such as Alaska, Hawaii): 3 - 5 business days.
• Major cities in Canada:
• Standard delivery: 2 business days (FedEx/Canada Post/Purolator, etc.).
• Remote areas (such as Yukon, Nunavut): 3 - 7 business days.
3. Shipping Fee Standards
• Within the United States:
• Free shipping for orders over $19.
• Within Canada:
• Free shipping for orders over $19.
4. Logistics Delays and Force Majeure
• Extreme weather, customs inspections, holiday peaks, etc. may cause delays. No compensation will be provided, but you can contact customer service for inquiries.
• If the package is lost or damaged, please feedback within 48 hours after signing and provide evidence. We will assist with claims or re - shipments.
5. Delivery Restrictions
• Only deliver to valid addresses in the United States and Canada. Post Office Boxes (PO Box) are not covered.
• The recipient must ensure the accuracy of the address. If the package is returned due to an incorrect/incomplete address, the customer will bear the secondary shipping cost.
6. Tariffs and Import Duties
• For US customers: No additional tariffs (shipped within the country).
• For Canadian customers: No additional tariffs (shipped within the country).
7. Order Tracking
• After shipment, a tracking link ([logistics company link]) will be sent via email, supporting real - time querying.
8. Returns and Refunds
• Returns can be applied for within 7 days after signing. The product must be unused and the packaging intact.
• The return shipping cost is borne by the customer. The refund will be processed within 3 business days after the receipt is confirmed.
9. Contact Us
• Real - time customer service: Chat icon at the bottom right of the website.
5 reviews for Biolage Ultra Hydra Source Conditioning Balm | Deep Hydrating Conditioner | Renews Hair’s Moisture | For Very Dry Hair | Silicone-Free | Vegan | Salon Conditioner