1. Order Processing Time

• All orders will be processed and arranged for shipment within 1 business day (weekends and holidays are postponed).

• Cut-off time: Orders paid before 3:00 p.m. Eastern Time on weekdays will be processed on the same day; orders paid after that will be processed the next day.

2. Delivery Time and Methods

• Contiguous United States (48 states):

• Standard delivery: 2 business days (UPS/FedEx, etc.).

• Remote areas (such as Alaska, Hawaii): 3 - 5 business days.

• Major cities in Canada:

• Standard delivery: 2 business days (FedEx/Canada Post/Purolator, etc.).

• Remote areas (such as Yukon, Nunavut): 3 - 7 business days.

3. Shipping Fee Standards

• Within the United States:

• Free shipping for orders over $19.

• Within Canada:

• Free shipping for orders over $19.

4. Logistics Delays and Force Majeure

• Extreme weather, customs inspections, holiday peaks, etc. may cause delays. No compensation will be provided, but you can contact customer service for inquiries.

• If the package is lost or damaged, please feedback within 48 hours after signing and provide evidence. We will assist with claims or re - shipments.

5. Delivery Restrictions

• Only deliver to valid addresses in the United States and Canada. Post Office Boxes (PO Box) are not covered.

• The recipient must ensure the accuracy of the address. If the package is returned due to an incorrect/incomplete address, the customer will bear the secondary shipping cost.

6. Tariffs and Import Duties

• For US customers: No additional tariffs (shipped within the country).

• For Canadian customers: No additional tariffs (shipped within the country).

7. Order Tracking

• After shipment, a tracking link ([logistics company link]) will be sent via email, supporting real - time querying.

8. Returns and Refunds

• Returns can be applied for within 7 days after signing. The product must be unused and the packaging intact.

• The return shipping cost is borne by the customer. The refund will be processed within 3 business days after the receipt is confirmed.

9. Contact Us

• Real - time customer service: Chat icon at the bottom right of the website.